Refund Policy

At Keoki Series, we aim to provide unlimited access to movies, series, and live game action for your entertainment needs. Before subscribing, please read our refund policy carefully.

1. Subscription-Based Service

Our service provides instant access to premium digital content after successful payment. Because the content is delivered immediately, we generally do not offer refunds once a subscription is activated.

2. Eligibility for Refund

Refunds may only be granted in the following cases:

Duplicate payment: If you have been charged twice for the same subscription.
Technical issues: If you are unable to access our service due to a verified fault from our side and our support team cannot resolve it within 72 hours.
Unauthorized payment: If a payment was made without your permission (subject to investigation).

3. No Refunds for:

Change of mind after purchase.
Issues caused by your internet connection, device compatibility, or third-party apps.
Partial use of subscription (e.g., if you cancel halfway through your billing cycle).

4. How to Request a Refund

If you believe you are eligible for a refund, please contact our support team within 7 days of the transaction at: Keoki@gmail.com